Text-based version of my resume:
Graphic Artist
Parkland Hospital
• Responsible for creating all internal communication graphics for staff including, but not limited to, patient handouts, fliers, brochures, booklets, posters and informational cards
• Updated, designed and maintained the weekly internal newsletter that was distributed digitally and printed locally for Parkland employees
• Assisted the Marketing graphic artist team with imagery and typography used for various marketing designs on social media or mailed to employees
• Coordinated with varying hospital departments to take photos to use in promotional or educational materials
Parkland Hospital
• Responsible for creating all internal communication graphics for staff including, but not limited to, patient handouts, fliers, brochures, booklets, posters and informational cards
• Updated, designed and maintained the weekly internal newsletter that was distributed digitally and printed locally for Parkland employees
• Assisted the Marketing graphic artist team with imagery and typography used for various marketing designs on social media or mailed to employees
• Coordinated with varying hospital departments to take photos to use in promotional or educational materials
Jr. UX Designer | Tier 2 Lead | Technical Solutions Analyst
Apto Payments
• Collaborated with Product Managers to improve and design wireframes prioritizing seamless digital experiences and mitigating paint points
• Built out lo-fi and hi-fi prototypes and additional assets to reimagine internal tool designs
• Trained all incoming tier one agents, tier two agents and other individuals in the ticketing system, internal tool usage and standard communications with Apto’s customers
• Responsible for addressing escalated ticket work from tier one agents and helped to identify bugs, trends or process solutions to resolve further cardholder issues
• Wrote and maintained the macros used by all support agents for use in answering tickets
• Created, modified and maintained data queries for internal and external customers
Web and Graphic Designer
Mosbrook Design
• Created HTML marketing emails and handled the web development of the main site
• Worked with Writing Creatives and other Visual Designers to create vectors, branding, and other graphics for companies that were contracted by Mosbrook Design
Apto Payments
• Collaborated with Product Managers to improve and design wireframes prioritizing seamless digital experiences and mitigating paint points
• Built out lo-fi and hi-fi prototypes and additional assets to reimagine internal tool designs
• Trained all incoming tier one agents, tier two agents and other individuals in the ticketing system, internal tool usage and standard communications with Apto’s customers
• Responsible for addressing escalated ticket work from tier one agents and helped to identify bugs, trends or process solutions to resolve further cardholder issues
• Wrote and maintained the macros used by all support agents for use in answering tickets
• Created, modified and maintained data queries for internal and external customers
Web and Graphic Designer
Mosbrook Design
• Created HTML marketing emails and handled the web development of the main site
• Worked with Writing Creatives and other Visual Designers to create vectors, branding, and other graphics for companies that were contracted by Mosbrook Design
Graphic Designer
VergePC
• Designed the brand image for VergePC that was used for merchandising, advertising, social media platforms and other company related matters
• Helped manage the social media page for the company and responded to potential clients
VergePC
• Designed the brand image for VergePC that was used for merchandising, advertising, social media platforms and other company related matters
• Helped manage the social media page for the company and responded to potential clients
Program Expertise
• Figma, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Lightroom, Sketch, Tableau, Microsoft Office Suite, Zendesk, Jira
• Figma, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Lightroom, Sketch, Tableau, Microsoft Office Suite, Zendesk, Jira
Program Expertise
• Brand Design, Digital Marketing, UX Design, Product Design, Prototyping, Wireframes, HTML, CSS, SQL, A/B Testing, User Support, Employee Training, Agile Development, Cross Functional Collaboration
• Brand Design, Digital Marketing, UX Design, Product Design, Prototyping, Wireframes, HTML, CSS, SQL, A/B Testing, User Support, Employee Training, Agile Development, Cross Functional Collaboration